Terms of Service
Terms for using BA Advisory Desk.
These Terms of Service govern BA Advisory Desk public pages, client accounts, advisory packages, subscriptions, credit top ups, custom quote requests, uploaded files, messages, support interactions, and delivered work products.
1. Services
BA Advisory Desk provides senior Business Analysis advisory support, including requirements clarification, business cases, SOPs, UAT packs, governance material, stakeholder synthesis, vendor readiness, executive presentations, and related advisory deliverables. Services are advisory and documentation focused.
2. Service Boundaries
Unless separately agreed in writing, the service does not include legal, tax, accounting, investment, regulated compliance, or financial advice; project management ownership; live meeting facilitation; direct end-user interviews; procurement representation; software development; code review; system configuration; testing execution; or implementation ownership.
Clients remain responsible for business decisions, approvals, implementation, governance, specialist professional review, and downstream use of deliverables.
3. Client Responsibilities
- Provide accurate account, billing, project, deadline, constraint, and stakeholder information.
- Submit source material that you are authorized to share and that does not breach confidentiality, privacy, intellectual property, employment, procurement, or contractual obligations.
- Identify required formats, known assumptions, applicable standards, decision owners, and intended use.
- Review deliverables before relying on them for approval, build, procurement, implementation, external use, or client-facing distribution.
- Keep account credentials secure and notify support promptly of suspected unauthorized access.
4. Intake, Scope, And Change Control
Requests are scoped based on the submitted brief, available materials, selected package, credits, and accepted proposal or invoice. BA Advisory Desk may decline, split, rescope, pause, or require additional payment or Advisory Credits for requests that exceed the expected package, are incomplete, materially change, or require specialized review outside the agreed scope.
Incomplete, inaccessible, late, inaccurate, or changing client inputs may pause timelines and affect delivery targets, price, or credit usage.
5. Payments, Subscriptions, And Advisory Credits
Payments are processed through Stripe or another approved payment provider. Monthly plans, one-time packages, and credit top ups are billed according to the selected checkout, proposal, or invoice. Clients are responsible for applicable taxes, bank fees, currency conversion, and payment-provider charges unless the accepted terms state otherwise.
Advisory Credits are internal service units used to scope, reserve, track, and manage advisory work. Credits are not cash balances, stored value, gift cards, securities, or financial instruments; they have no cash value, are not transferable unless approved in writing, and expire according to the applicable plan or purchase terms.
Failed payments, suspected fraud, chargebacks, misuse, security risk, or material breach may result in paused work, suspended access, or withheld delivery until resolved.
6. Deliverables, Review, And Acceptance
Deliverables are prepared using information available at the time of review. Delivery timelines are service targets, not guarantees. Clients should review deliverables promptly and report clear errors or omissions within seven business days unless a different review period is agreed in writing.
Corrections address clear errors or misalignment with the agreed scope. New source material, changed priorities, new stakeholders, additional outputs, or expanded requirements may require a new request, additional credits, or a custom scope.
7. No Guaranteed Outcome
BA Advisory Desk does not guarantee approval, funding, stakeholder acceptance, procurement results, audit outcomes, implementation success, revenue outcomes, operational performance, regulatory acceptance, or any specific business result. Deliverables support decision-making but do not replace client management judgment, governance, or specialist professional advice.
8. Intellectual Property
Clients retain ownership of source materials they provide. Subject to full payment, clients receive a non-exclusive right to use final deliverables internally for their business purposes and, for approved partner or white-label use, with their own clients. BA Advisory Desk retains ownership of pre-existing templates, frameworks, methods, know-how, reusable structures, internal notes, drafts, working files, and general expertise unless expressly agreed otherwise in writing.
9. Confidentiality And Privacy
We treat uploaded files, private workspace content, and project information as confidential service material. Confidentiality does not apply to information that is public, already known without restriction, independently developed, received lawfully from another source, or required to be disclosed by law. Personal information is handled according to the Privacy Policy.
10. Prohibited Use
Clients may not use the service for unlawful, infringing, harmful, deceptive, abusive, security-compromising, or unauthorized purposes. Clients may not upload malware, attempt to reverse engineer or interfere with service systems, scrape protected areas, or submit material they are not authorized to use.
11. Third-Party Services
The service may rely on third-party providers for hosting, authentication, storage, payment processing, email delivery, security, support, and related operations. BA Advisory Desk is not responsible for third-party outages, actions, terms, or systems outside its reasonable control.
12. Partner And White-Label Use
If a consulting firm, agency, partner, or intermediary uses BA Advisory Desk deliverables with its own client, that party remains responsible for its client relationship, representations, final review, approvals, and downstream use of the deliverables.
13. Disclaimers And Limitation Of Liability
To the maximum extent permitted by law, services and deliverables are provided as is and as available, without warranties that they will be error-free, uninterrupted, complete for every possible use, or suitable for every jurisdiction, client environment, stakeholder expectation, or implementation path.
To the maximum extent permitted by law, BA Advisory Desk liability for any claim related to the service is limited to the amount paid by the client for the specific package, subscription month, or invoice giving rise to the claim. BA Advisory Desk is not responsible for indirect, incidental, consequential, special, punitive, lost profit, lost revenue, business interruption, loss of goodwill, data loss, implementation failure, procurement loss, or third-party claim damages.
14. Indemnity
To the extent permitted by law, the client agrees to protect BA Advisory Desk from claims, losses, liabilities, costs, and expenses arising from client-provided materials, unauthorized uploads, misuse of deliverables, breach of these terms, violation of law or third-party rights, or downstream partner/white-label representations.
15. Suspension, Termination, And Changes
Clients may stop using the service or cancel subscriptions according to available subscription controls. BA Advisory Desk may suspend or terminate access for non-payment, misuse, security risk, suspected fraud, chargebacks, material breach, legal requirements, or operational risk. Termination does not remove obligations for completed, commenced, or reserved work.
We may update these terms prospectively by posting a revised version with a new last-updated date. Continued use after an update means acceptance of the revised terms.
16. Governing Terms And Contact
If a signed proposal, invoice, order form, or written agreement conflicts with these website terms, the more specific accepted document controls for that engagement. For terms, billing, or account questions, contact support@baadvisorydesk.com.