Refund Policy

Clear refund rules for advisory work.

Last updated: May 19, 2026

BA Advisory Desk sells professional advisory time, document review, synthesis, and deliverable preparation. Refunds are handled according to the stage of work and the package purchased.

Before Work Begins

If no review, triage, analysis, delivery planning, or advisory work has started, a client may request cancellation and refund review by contacting support.

After Work Begins

Once advisory work begins, fees are generally non refundable because capacity has been reserved and professional review has started. If there is a delivery concern, we may provide a correction, replacement, partial credit, or other remedy at our discretion.

Monthly Plans And Credits

Monthly subscription fees cover access to reserved advisory capacity, workspace management, request handling, and the included monthly credits. Unused monthly credits expire according to the plan terms. Credit top ups expire 30 days after purchase unless a written custom arrangement says otherwise.

Custom Advisory Work

Custom advisory engagements follow the terms in the accepted proposal or invoice. If the proposal includes a separate cancellation or refund rule, that rule applies.

Payment Issues

If you believe you were charged incorrectly, contact support@baadvisorydesk.com. Include the account email, company name, invoice date, and a short explanation of the issue.